Our Service Guarantee
Our promise on quality, cleanliness and aftercare for every floor we restore.
Work you can rely on
Guaranteed workmanship
Every restoration is backed by our 3-month service guarantee.
A clean home
We protect your home and tidy up at the end of every working day.
No surprises
Agreed start dates and a fixed written price.
Fully insured
Insured for domestic, commercial and public-sector work.
Help after we leave
Written aftercare advice, and a team that answers the phone.
Low-VOC products
Finishes chosen to be kind to your family and your pets.
What is covered — and what is not
What the guarantee covers
Every floor we restore is covered by a 3-month service guarantee, starting on the day the work is completed. If a fault caused by our workmanship or the materials we supplied appears in that time, we will come back and put it right free of charge.
It covers problems such as:
A finish that peels, lifts or does not cure as it should
Visible sanding marks or uneven sanding left by our machines
Patchy or uneven staining that differs from the agreed sample
Repairs we carried out that work loose under normal use
It applies to normal use of the floor, as long as our aftercare instructions are followed.
Exclusions
Gap filling is excluded from our service guarantee. Wooden floors are a natural material and move with the seasons and with the building itself. That movement can cause filler to crack or work loose and gaps to reappear, however carefully the work was done. This is the nature of the timber rather than a fault in the work, so we cannot guarantee it — see our gap filling page for more on how we approach it.
We also cannot cover:
Water damage, leaks, flooding or spills left standing on the floor
Scratches and dents from furniture without felt pads or protectors
Damage from pets' claws, high heels, grit or wheeled equipment
Problems with the subfloor, joists, damp or the structure of the building
Natural changes in timber colour caused by sunlight and age
Damage from unsuitable cleaning products or lack of maintenance
Raising a problem
Spotted something? Get in touch with a short description and some photos. We will arrange a visit, inspect the floor and, if the issue is covered, agree a date to put it right. Full details are set out in our terms and conditions.